If you purchased the $2.48 free returns for store credit + exchange protection at the original time of checkout, there is no cost to return the package. You will be able to submit a return for store credit or exchange and receive a pre-paid label through our returns center. If you did not purchase the $2.48 free return + exchange protection at the original time of checkout, you will be responsible for the return shipping label fee. 

To be eligible for refund or exchange, items must be in the same condition as they were shipped. Please note: if items are returned unstrung,  they will not be valid for return and no refund will be issued.  Returns and exchanges are accepted 30 days after order date.  All of Beads of Cambay`s chain for jewelry making is custom cut to measure per your order so we hope that you understand when we cannot offer a return for these.

 You can process a return or exchange here

Lost or Stolen Packages

 If you have purchased  Package Protection and your order has been lost or stolen, you have 30 days from their original order date to file a claim for our Package Protection. If your claim is approved, you are entitled to either a free replacement or full refund. 

To file a claim please go to the Return Portal . You will be able to select the order that you want to report the shipping issue. 

All returns must be:
-Have no signs of wear or damage
-In its original condition
-Strung as it was shipped. 

Exclusions include:
-Items that have been altered or unstrung. 
-Items marked as final sale

 Email us at info@beadsofcambay.com  if you have any questions and we will get you taken care of!

*  Please allow a period of 7 days from when you send your return back to us, for your refund to process